CANCELLATION POLICY
WINTER NOTICE!
No Cancellations
We have a no-cancellation policy for bookings affected by weather conditions. Unfortunately, due to the unpredictable nature of winter weather, we cannot entertain cancellations for bookings affected by snow, ice, or other adverse weather conditions.
Reschedules Welcome
We understand that weather can be unpredictable, and plans may need to be adjusted. Therefore, We will gladly accommodate rescheduling requests for affected bookings, This would come at a $100 fee. Please contact our customer service team at Operations@Karttown.ca to arrange a new date and time for your Karting adventure.
Refund Policy
While cancellations are not allowed, we want to emphasize that reschedules are always welcome. However, no refunds will be issued for bookings affected by weather conditions.
We appreciate your understanding and cooperation as we strive to provide a safe and enjoyable experience for all our visitors. If you have any questions or concerns regarding our winter cancellation policy, please do not hesitate to reach out to our customer service team atÂ
GENERAL CANCELLATION POLICY
We understand that plans may change, and we strive to accommodate our customers to the best of our ability. However, to ensure the smooth operation of our services and to provide fair treatment to all our customers, we have established the following cancellation policy:
Cancellation Period
No cancellations will be accepted within 3 weeks (21 days) of the booked date.
Cancellations Outside the 3-Week Period
Cancellations made more than 3 weeks (21 days) before the booked date will be processed without any penalties.
No-Shows
Failure to arrive without prior cancellation will result in the full charge of the booking.
Cancellation Process
All cancellations must be submitted in writing via email or through our official communication channels.
Refunds
Refunds for cancellations made within the 3-week period will not be provided.
Booking Modifications
Customers may request modifications to their booking, such as rescheduling, subject to availability and approval. Additional charges may apply.
Group Bookings
For group bookings, specific terms and conditions may apply. Please contact us directly for more information.
By confirming a booking with us, clients acknowledge and agree to abide by this cancellation policy. We appreciate your understanding and cooperation in helping us maintain the highest standard of service for all our customers.
Please feel free to contact us if you have any questions or concerns regarding this policy. Thank you for choosing our services.
